Timer is tripping

If you have any discover some bugs when you try our software or when you are in operation, please let us know. Please describe the symptom as detail as possible. Thanks!

Timer is tripping

Postby UfukD » Tue Jan 22, 2008 12:27 pm

Hi

I don't know how you should or can reproduce the problem but maybe some other users have it too so i'm going to mention it here so you can maybe find a solution, if you already don't know the answer.

My kiosks are configured to use 50 eurocent, 1 euro, 2 euro. For 1 euro the user gets 24 minutes of time. Anyway, the latest two weeks (almost with the installation of version 3.7.9) my kiosks give sometimes 7 hours!! 8 hours!! for 1 euro or 2 euro. I don't know how it happens, i tried to reproduce but i couldn't. People were sitting for hours on the kiosks without throwing any money in. For luck it happened to me too at the installation of a new kiosk, that's how i knew about it.

How can this happen?
UfukD
 
Posts: 68
Joined: Sat Sep 08, 2007 9:56 am

Re: Timer is tripping

Postby Administrator » Wed Jan 23, 2008 11:23 am

We have try to reproduce the problem and fix it.
The new version 3.8.0 will be release soon.
thanks
Administrator
 
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Re: Timer is tripping

Postby UfukD » Fri Jan 25, 2008 11:52 am

that's great news, you're absolutely fabulous :)

thank you for the quick fix, that's another irritating thing of my chest now,


bye
UfukD
 
Posts: 68
Joined: Sat Sep 08, 2007 9:56 am

Re: Timer is tripping

Postby Administrator » Sat Jan 26, 2008 11:10 pm

New version 3.8.0 will be release soon, it may fix the this bug.
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Re: Timer is tripping

Postby UfukD » Tue Jan 29, 2008 10:15 pm

so when can we expect the new release, today it happened again and the timer gave 50 minutes for 50 cents.
UfukD
 
Posts: 68
Joined: Sat Sep 08, 2007 9:56 am

Re: Timer is tripping

Postby Administrator » Wed Jan 30, 2008 4:14 pm

Please send us the log files when this happened.
The new release 3.8.0 is available. It should fix the problem.

thanks
Administrator
 
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Re: Timer is tripping

Postby UfukD » Wed Jan 30, 2008 10:02 pm

my kiosks don't keep log files, because i'm using deepfreeze, the logs are always reset by each restart.
UfukD
 
Posts: 68
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Re: Timer is tripping

Postby Administrator » Thu Jan 31, 2008 2:06 am

from this new version,
you can change the log directory to somewhere the deep freeze does not effected.
So you can keep the log files.
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Re: Timer is tripping

Postby UfukD » Mon Feb 04, 2008 1:40 pm

great!!

now do that for the money counter too and you have a ubersatisfied customer :lol:
UfukD
 
Posts: 68
Joined: Sat Sep 08, 2007 9:56 am

Re: Timer is tripping

Postby Administrator » Tue Feb 05, 2008 1:51 pm

log for money counter will be available in next release
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